Installation Scheduler
Tomball, TX Tomball, TX Full-time Full-time From $19 an hour From $19 an hour 20 hours ago 20 hours ago 20 hours ago Job Title:
Installation Scheduler Department w/ Code:
Operations 100009 Reports To:
Office Manager FLSA Status:
Non-Exempt Position
Summary:
Under general supervision of the Office Manager.
This position requires an ability to create, build and strengthen the relationships between RbA Operations team and customers.
Maintains a customer-centric to support RbA Signature Service standards.
Essential Duties and
Responsibilities:
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Schedules the Installation and any subsequent trade crews needed for homeowner installations.
Allow weekly openings for services or warranty to be scheduled in a timely manner.
Be familiar with entire installation packet which includes how many Installation crew members are needed for number of units being installed, any subsequent trade crews needed, specialty tools/equipment, and homeowner has received and prepared for any removal of obstructions around the job site prior to project starting.
Collaborates with the Installation Supervisor and other Installation Scheduler's on all projects.
Understand which trade skills each Installation crew has to appropriately assign installations.
Other duties as assigned.
Competencies:
To perform the job successfully, an individual should demonstrate the following.
Communications - Exhibits good listening and comprehension.
Expresses ideas and thoughts in written form.
Expresses ideas and thoughts verbally.
Keeps others adequately informed.
Selects and uses appropriate communication methods.
Customer Service - Displays courtesy and sensitivity.
Manages difficult or emotional customer situations.
Meets commitments.
Responds promptly to customer needs.
Solicits customer feedback to improve service.
Dependability - Commits to doing the best job possible.
Follows instruction.
Keeps commitments.
Meets attendance and punctuality guidelines.
Responds to requests for service and assistance.
Takes responsibility for own actions.
Planning & Organization - Integrates changes smoothly.
Plans for additional resources.
Prioritizes and plans work activities.
Sets goals and objectives.
Uses time efficiently.
Works in an organized manner.
Quality - Fosters quality focus in others.
Improves processes.
Measures key outcomes.
Sets clear quality requirements.
Solicits and applies customer feedback.
Use of Technology - Adapts to new technologies.
Demonstrates required skills.
Keeps technical skills up to date.
Troubleshoots technological problems.
Uses technology to increase productivity.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/
Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Read and comprehend simple instructions, short correspondence and memos.
Write simple correspondence.
Effectively present information in one-on-one and small group situations to customers, clients and other employees.
Mathematical Ability:
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Compute rate, ratio and percent, and draw and interpret bar graphs.
Reasoning Ability:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Deal with problems involving several concrete variables in standardized situations.
Computer Skills:
Intermediate knowledge of Microsoft Office 365 including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams is a must.
Certificates and Licenses:
Not applicable.
Supervisory
Responsibilities:
Not applicable.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works indoors in a climate-controlled s Job Type:
Full-time Pay:
From $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Supplemental pay types:
Bonus opportunities Ability to commute/relocate:
Tomball, TX 77375:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Installation Scheduler Department w/ Code:
Operations 100009 Reports To:
Office Manager FLSA Status:
Non-Exempt Position
Summary:
Under general supervision of the Office Manager.
This position requires an ability to create, build and strengthen the relationships between RbA Operations team and customers.
Maintains a customer-centric to support RbA Signature Service standards.
Essential Duties and
Responsibilities:
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Schedules the Installation and any subsequent trade crews needed for homeowner installations.
Allow weekly openings for services or warranty to be scheduled in a timely manner.
Be familiar with entire installation packet which includes how many Installation crew members are needed for number of units being installed, any subsequent trade crews needed, specialty tools/equipment, and homeowner has received and prepared for any removal of obstructions around the job site prior to project starting.
Collaborates with the Installation Supervisor and other Installation Scheduler's on all projects.
Understand which trade skills each Installation crew has to appropriately assign installations.
Other duties as assigned.
Competencies:
To perform the job successfully, an individual should demonstrate the following.
Communications - Exhibits good listening and comprehension.
Expresses ideas and thoughts in written form.
Expresses ideas and thoughts verbally.
Keeps others adequately informed.
Selects and uses appropriate communication methods.
Customer Service - Displays courtesy and sensitivity.
Manages difficult or emotional customer situations.
Meets commitments.
Responds promptly to customer needs.
Solicits customer feedback to improve service.
Dependability - Commits to doing the best job possible.
Follows instruction.
Keeps commitments.
Meets attendance and punctuality guidelines.
Responds to requests for service and assistance.
Takes responsibility for own actions.
Planning & Organization - Integrates changes smoothly.
Plans for additional resources.
Prioritizes and plans work activities.
Sets goals and objectives.
Uses time efficiently.
Works in an organized manner.
Quality - Fosters quality focus in others.
Improves processes.
Measures key outcomes.
Sets clear quality requirements.
Solicits and applies customer feedback.
Use of Technology - Adapts to new technologies.
Demonstrates required skills.
Keeps technical skills up to date.
Troubleshoots technological problems.
Uses technology to increase productivity.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/
Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Read and comprehend simple instructions, short correspondence and memos.
Write simple correspondence.
Effectively present information in one-on-one and small group situations to customers, clients and other employees.
Mathematical Ability:
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Compute rate, ratio and percent, and draw and interpret bar graphs.
Reasoning Ability:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Deal with problems involving several concrete variables in standardized situations.
Computer Skills:
Intermediate knowledge of Microsoft Office 365 including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams is a must.
Certificates and Licenses:
Not applicable.
Supervisory
Responsibilities:
Not applicable.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works indoors in a climate-controlled s Job Type:
Full-time Pay:
From $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Supplemental pay types:
Bonus opportunities Ability to commute/relocate:
Tomball, TX 77375:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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