Desktop Support Analyst

Our premiere client located in Tomball, TX is in need of a solid Desktop Support Analyst who will support users in their large facility. This is a contract to hire position! The following is the Job Description:
Desktop Support Specialist
ESSENTIAL DUTIES AND Responsibilities: (Other duties may be assigned.)
Serve as IT liaison to all levels of Agency staff in creating dialogue regarding Network /Help Desk support and common questions/issues as it relates to the clinical applications
To maintain the help desk software entry
Provide telephone/written/email support for computer users of Company
Resolve issues prior to triage to higher level staff. Progressive growth must be shown in this area.
Assign tickets to higher-level staff. Track resolution and coordinate satisfaction with the originating user.
Create, maintain and use identified troubleshooting resources and knowledge management systems.
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
Self-motivating, able to work independently
Strong organizational and time management skills
limitations and capabilities of computer systems, communications technology, state-of-the-art applications software systems.
Able to apply working knowledge of MS Office suite.
TCP/IP and other networking protocols.
Excellent customer service skills
Able to work productively without close supervision
Associate's degree or equivalent experience in computer science, telecommunications, networking technology, or related area. Two years experience in an IT environment, with a minimum of one year experience in help desk support, technical training or education, or computer operations

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