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Desktop Support Analyst

Our premiere client located in Tomball, TX is in need of a solid Desktop Support Analyst who will support users in their large facility. This is a contract to hire position! The following is the Job Description:
Desktop Support Specialist
ESSENTIAL DUTIES AND Responsibilities: (Other duties may be assigned.)
Serve as IT liaison to all levels of Agency staff in creating dialogue regarding Network /Help Desk support and common questions/issues as it relates to the clinical applications
To maintain the help desk software entry
Provide telephone/written/email support for computer users of Company
Resolve issues prior to triage to higher level staff. Progressive growth must be shown in this area.
Assign tickets to higher-level staff. Track resolution and coordinate satisfaction with the originating user.
Create, maintain and use identified troubleshooting resources and knowledge management systems.
COMPETENCIES:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
Self-motivating, able to work independently
Strong organizational and time management skills
limitations and capabilities of computer systems, communications technology, state-of-the-art applications software systems.
Able to apply working knowledge of MS Office suite.
TCP/IP and other networking protocols.
Excellent customer service skills
Able to work productively without close supervision
EDUCATION AND
Experience:
Associate's degree or equivalent experience in computer science, telecommunications, networking technology, or related area. Two years experience in an IT environment, with a minimum of one year experience in help desk support, technical training or education, or computer operations


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