Helpdesk Analyst
We are in need of a solid Helpdesk Technician for a 6 mos contract to hire position located for a client of ours in Tomball, TX. You MUST have Helpdesk experience and not just desktop support experience! The following is the job description. We are hiring immediately, you could start on Monday!
Primary Responsibilities/
Essential Functions:
Essential functions may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative only, and is not a comprehensive listing of all functions and tasks performed by positions in this class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
Responds to end user requests for assistance; troubleshoots problems, identifies solutions, and implements changes or requests changes of other IT staff as needed.
Performs routine maintenance, facilitates customization and changes to, and ensures system disaster recovery for a variety of IT systems.
Assists with new employee technology setup, including computer setup, security, and delivery and system access.
Resolves issues not readily evident; performs or requests authorized changes and upgrades to existing systems.
Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.
Performs complex root-cause analysis to identify issues.
Escalates most complex issues to supervisor or appropriate IT staff for resolution.
Contributes to the department continuous improvement culture.
Coaches and mentors less experienced help desk staff; documents knowledge and solutions for use across the organization.
Maintains confidentiality of all matters.
Other duties as required.
Education, Licensing, and Certifications:
Required:
High school diploma or equivalent, such as GED.
Certifications required according to systems used in the location.
or equivalent education and/or experience.
Preferred:
Four year college or university degree.
Experience:
Required
Two or more years of help desk or IT support work experience.
Competencies, Skills, and Knowledge:
Required
Good oral and written communication skills, including the ability to follow written and oral instructions.
Basic math and analytical skills.
Good organizational and time management skills.
Good computer skills, including Microsoft Office suite.
Pre-Employment Requirements:
Drug and alcohol test
Criminal background check
Credit check
Education and certification check
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
The employee is regularly required to talk or hear.
The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Work is accomplished indoors and in air conditioned or well ventilated facilities.
Work is executed in an office or in a cubicle space equipped with a telephone and computer
Estimated Salary: $20 to $28 per hour based on qualifications.
Primary Responsibilities/
Essential Functions:
Essential functions may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative only, and is not a comprehensive listing of all functions and tasks performed by positions in this class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
Responds to end user requests for assistance; troubleshoots problems, identifies solutions, and implements changes or requests changes of other IT staff as needed.
Performs routine maintenance, facilitates customization and changes to, and ensures system disaster recovery for a variety of IT systems.
Assists with new employee technology setup, including computer setup, security, and delivery and system access.
Resolves issues not readily evident; performs or requests authorized changes and upgrades to existing systems.
Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.
Performs complex root-cause analysis to identify issues.
Escalates most complex issues to supervisor or appropriate IT staff for resolution.
Contributes to the department continuous improvement culture.
Coaches and mentors less experienced help desk staff; documents knowledge and solutions for use across the organization.
Maintains confidentiality of all matters.
Other duties as required.
Education, Licensing, and Certifications:
Required:
High school diploma or equivalent, such as GED.
Certifications required according to systems used in the location.
or equivalent education and/or experience.
Preferred:
Four year college or university degree.
Experience:
Required
Two or more years of help desk or IT support work experience.
Competencies, Skills, and Knowledge:
Required
Good oral and written communication skills, including the ability to follow written and oral instructions.
Basic math and analytical skills.
Good organizational and time management skills.
Good computer skills, including Microsoft Office suite.
Pre-Employment Requirements:
Drug and alcohol test
Criminal background check
Credit check
Education and certification check
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
The employee is regularly required to talk or hear.
The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Work is accomplished indoors and in air conditioned or well ventilated facilities.
Work is executed in an office or in a cubicle space equipped with a telephone and computer
Estimated Salary: $20 to $28 per hour based on qualifications.
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